As an HKUST alumnus, you are entitled to a lifelong alumni email account.
If you have already got an @connect account before graduation, it will become your alumni email account. This account will give you access to:
On-Campus Facilities
It serves as your alumni ID giving you access to digital library e-resources (at a cost-recovery annual subscription fee) , sports facilities, WiFi on campus and more.
Web-based Applications
Gain access to web-based applications including Exchange Online, Office Web Apps and OneDrive for Business. Please check out the details here.
Email Username and Password
Click the respective links to get your username and password (retrieve username, change password, forgot password).
Unique Email Alias
Allow you to decide your own unique lifelong email alias (e.g. peter.chan@alumni.ust.hk)
Update Online Profile
View and update your online profile easily
If you haven't activated your alumni account nor accessed your alumni mailbox after graduation, with a few simple clicks, you can have your account ready in a few minutes!
If you are a non-degree graduate of a short-term executive course, a former exchange-in student, or a visiting scholar, you are not eligible for a lifetime alumni email account.
Here are some scenarios that may be hindering the activation:
This may occur if some of the personal information you have filled in is incorrect, especially when your current HKID/Passport number does not match your old record submitted you were admitted to HKUST.
I cannot complete the activation of of my alumni account as a new user. Why?
The following may be hindering the activation:
- The details that you input do not match with those of our database. You need to input your:
- Full name, including middle name, as it appears on your HKID card or passport
- Passport number as submitted to the Academic Registry(ARO) at the time you were admitted to HKUST (some countries allocate new numbers when passports are renewed)
- To update your info, please email alumni@ust.hk with the information listed above and below:
Degree and year of graduation
A copy of your current HKID/passport for verification
- If you are a non-degree graduate of a short-term executive course, or former exchange-in student, you are not eligible to an alumni email account.
I have been @connect user since I was student. How can I apply for an alumni email alias?
1. Login here. You will be directed to this page. Click “free alumni email alias”.
2. Follow the instructions to set up your sender email address.
3. This alumni email alias will share the same mailbox as @connect on Office 365 that you are presently using.
How can I retrieve my username and password? And how to reset my password?
Please go to the following links:
Retrieve username
https://w5.ab.ust.hk/jsan/o_login_all
Forgot password
https://myaccount.ust.hk/passwd/forget?graduate=true
Reset password via your external email
https://myaccount.ust.hk/passwd/connect?execution=e3s1
Should I use @alumni or @connect for logging in to campus WiFi and subscribing to library alumni e-resources?
Alumni who activated before March 2014:
Login with your @alumni account (e.g. ac08tst@alumni.ust.hk), NOT email alias (e.g. peterchan@ust.hk)
Alumni who activated after March 2014:
Login with your @connect account
Please be reminded that you can still enjoy free WiFi service and get access to library servers using your student login before your student identity expires.
I activated my @alumni account some years ago. Recently I tried to login again but it says my username/password is invalid. What should I do?
The University upgraded the alumni services to Microsoft Office 365 in March 2014. Alumni who activated @alumni account before that should follow these simple steps to authenticate.
Where can I view my profile and update my personal details (including contact and career details)?
Please login here first. You will be directed to this interface where you can check out your profile and update personal details.
How can I set or change email forwarding function so that emails sent to @alumni or @connect can be read in my personal email account?
Please note that this function is only available on desktop version.
1. Login to your mailbox on Office 365
2. At the top of the page, choose Settings > View All Outlook Settings
3. Choose Mail > Forwarding
4. Check "Enable forwarding" and enter or change the email address, and then select "Save".
Click here for more details
I can’t receive any emails even though all the settings are correct. Why?
You have probably enabled email forwarding function for your account. To cancel the forwarding function, please follow the following steps:
1. Login to your mailbox on Office 365
2. At the top of the page, select:
Settings > Options > Mail > Accounts > Forwarding
3. Select "Stop forwarding" and then select "Save"
Click here for more details
Can I check my emails through a service other than Office 365?
Outlook for Windows and Outlook for Mac provide the best functionality when accessing Office 365. In addition to these desktop services, the web service for Office 365, Office Web App, is also recommended.
Other services, such as Thunderbird, Apple Mail/Calendar, and previous versions of Outlook, function in use with Office 365 but each has uniquely limited functionality and features.
For further details, please visit ITSC's Q&A.
Why can’t I open Office 365 to check emails even though the username and password are both correct?
For the smoothest user experience in Office 365, it is recommended to use the following versions of web browsers:
- IE 9 or above
- Latest Firefox "release" version
- Latest Chrome "stable" version
- Latest Safari version
Microsoft's list of absolute minimum browser requirements can be found on Microsoft's page.
Common browsers and their recommended versions:
- Internet Explorer - IE 10 or above
- Support for Internet Explorer 8 will end in early 2014. For more information, please see Microsoft's Office 365 and IE 8 support document
- Firefox and Chrome - latest "release" version
- Latest releases can be found at Firefox's homepage or Chrome's homepage respectively
- Minimum requirement: Firefox 12/Chrome 18
- Safari latest version
- Safari's webpage can be found at: http://www.apple.com/safari/
- To update your version of Safari, perform a Software Update on your Mac operating system
- Minimum requirement: Safari 5 or above
For further details, please visit ITSC's Q&A.
How can I use Office 365 for email and calendar?
Please kindly refer to the following links for setting Outlook on the Web and mobile:
How to get started with outlook on the Web and Office 365?
https://itsc.hkust.edu.hk/services/general-it-services/communication-collaboration/email/connect/getting-start
How to set up my mobile and desktop client to access email and calendar?
https://itsc.hkust.edu.hk/services/general-it-services/communication-collaboration/email/connect/setup-client
Can I keep using my @connect email after graduation?
If you already have got an @connect account before March 2014, this @connect account can continue to be used lifelong. Your emails in the student email account will be migrated to Office 365.
What services can I get access to via Office 365 as alumni?
As an alumnus/alumna, you will be provided with access to many web-based applications including:
- Exchange Online
- 50 GB of storage for email, shared calendars and continued use of your @connect.ust.hk email address even after you have completed your studies at HKUST.
- Office Web Apps
- Capability to create and edit Word, Excel, PowerPoint, and OneNote files via a web browser (even after completed studies at HKUST).
- OneDrive for Business
- 100 GB of personal storage that can be accessed anywhere. Easy to share files internally and externally and control over who sees and edits them (even after completed studies at HKUST).
How can I set my alias as the sender email address for email communication via Office365?
Please login to your profile. Choose “alumni ID & email alias” under “Additional Information"). Follow the instructions and you will be able to choose your preferred sender email address.
If you still cannot activate the account, please write to alumni@ust.hk or WhatsApp us.